iTunes Fail

I keep getting “Please contact iTunes support to complete this transaction.” when I try to buy the Seoul Guide – Lonely Planet application. Hoping to find something to do in Seoul so that app would have come in real handy about now. I seem to have a lot of time on my hands so I guess instead of enjoying my vacation I can instead complain about the seemingly unending problems I have been having giving iTunes money.

First my account got hacked and somebody bought a bunch of gift cards (thankfully PayPal realized it and stopped iTunes from draining my account). Nice job protecting my account there. Either iTunes/Apple was hacked on that one or somebody spent a couple of days trying to guess my password – something you’d think Apple would have caught. Either way, shame on them. Then I had about 2 weeks when I couldn’t buy or update anything and going back and forth over email took forever to resolve anything. That sucked but things were finally resolved and now this issue. Random prohibitions on buying apps with no error, just a request for ME to contact THEM to so I can give THEM money.

Good thing Android and Windows Phone 7 are out there, may force some customer service out of one of the companies. They’ll get my business. Of course you still have to deal with the near-monopoly wireless companies Verizon and AT&T. But that’s a rant for a different day. Another satisfied customer.

About Beau Woods

Beau Woods is a cyber safety innovation fellow with the Atlantic Council, a leader with the I Am The Cavalry grassroots initiative, and founder/CEO of Stratigos Security. His focus is the intersection of cybersecurity and the human condition, primarily around cyber safety, ensuring connected technology that can impact life and safety is worthy of our trust. Over the past several years in this capacity, he has consulted with automakers, medical device manufacturers, healthcare providers, cybersecurity researchers, US federal agencies and legislative staff, and the White House.

Posted on May 2, 2011, in East Asia, Round the World. Bookmark the permalink. Leave a comment.

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